We are continuing to monitor for any further issues.
Posted Nov 28, 2022 - 09:28 UTC
Monitoring
English:
Zaptec has informed us that they have implemented a fix and advise to ask users to try again.
If you still experience issues, please let us know in Support.
Dansk:
Zaptec har informeret os om, at de har implementeret et fix og råder os til at bede vores brugere om at prøve igen.
Hvis du stadig oplever problemer, så endelig lad os det vide i Support.
Posted Nov 28, 2022 - 09:01 UTC
Identified
We can see that charge point messages related to charges and state of the charge point are heavily delayed on Zaptec's central servers (30 minutes or more). This leads to the Monta app not being able to report a charge as successful - even though the charge might actually be running.
We have reported these findings to Zaptec and are awaiting a fix from them.
Danish / Dansk: Vi ser at at informationer om ladninger og status af lade standeren er forsinket i Zaptec's centrale servere (30 minutter eller mere). Dette medfører at Monta app'en ikke rapporterer ladningen som succesfuld - på trods af ladningen i nogle tilfælde er igang.
Vi har rapporteret dette til Zaptec og afventer et løsning fra dem.
Posted Nov 28, 2022 - 08:03 UTC
Investigating
English / Engelsk: We are seeing elevated failed charges from Zaptec chargers. Our engineers have pushed a change that should help mitigate the issue.
Danish / Dansk: Vi ser forhøjede fejlede opladninger på Zaptec ladere. Vores teknikere har lavet en ændring der forhåbentligt kan afhjælpe problemet.
Posted Nov 27, 2022 - 19:11 UTC
This incident affected: Third Parties (Zaptec OCPP), Roaming (Spirii), Charge point integrations (Zaptec), and OCPP.