If the problem persists, we recommend reaching out to Autel support directly for further assistance: Autel Support - https://autelenergy.eu/pages/contact-us.
Apr 02, 2025 - 14:54 UTC
Monitoring - It appears that there is an indication that, following the instructions here, the charge point can be reconnected: Please refer to Step 7 of our Autel Installation Guide to ensure that the backend of your charger reconnects to Monta. You can find the guide here: Autel Installation Guide - https://monta.com/en/help-center/autel-installation-guide/.
Mar 31, 2025 - 19:36 UTC
Investigating - We are aware that Autel is currently experiencing intermittent disconnections on their end. While our platform remains fully operational and stable, these disruptions originate from Autel’s services and may temporarily impact connectivity for users relying on their systems.
If you are affected, we recommend restarting your device by cutting power and turning it back on to force a reconnection.
Stay up-to-date with real-time information on Monta's system performance. Here you will find live and historical data on system performance. If our services experience any interruption, a note will be posted here with more details.
General availability
?
Operational
90 days ago
99.97
% uptime
Today
Monta Charge - App
?
Operational
90 days ago
100.0
% uptime
Today
Monta Hub - Web Portal
?
Operational
90 days ago
100.0
% uptime
Today
Partner API
?
Operational
90 days ago
99.99
% uptime
Today
OCPP
?
Operational
90 days ago
100.0
% uptime
Today
Internal APIs
?
Operational
90 days ago
100.0
% uptime
Today
Charge point integrations
Operational
90 days ago
99.95
% uptime
Today
Easee
Operational
90 days ago
100.0
% uptime
Today
Zaptec
Operational
90 days ago
99.78
% uptime
Today
Wallbox
Operational
90 days ago
100.0
% uptime
Today
Charge Amps
Operational
90 days ago
100.0
% uptime
Today
ABB
Operational
90 days ago
100.0
% uptime
Today
Roaming
?
Operational
90 days ago
100.0
% uptime
Today
Spirii
Operational
90 days ago
100.0
% uptime
Today
Other Roaming Providers
Operational
90 days ago
100.0
% uptime
Today
Smart charge
?
Operational
90 days ago
99.78
% uptime
Today
Car Integrations
?
Operational
90 days ago
100.0
% uptime
Today
Third Parties
Operational
Zaptec OCPP
Operational
Zaptec Charger backend
Operational
Zaptec API
Operational
Easee Easee Cloud & API
Operational
Easee OCPP
Operational
Wallet
?
Operational
90 days ago
100.0
% uptime
Today
Customer Service
?
Operational
90 days ago
100.0
% uptime
Today
Charging
?
Operational
90 days ago
99.98
% uptime
Today
Monta Shop
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
We will be performing maintenance on our underlying network to enhance security and improve the reliability of our platform.
While no major disruptions are expected, there may be brief delays or minor interruptions during this time. Thank you for your understanding. Posted on
Apr 02, 2025 - 09:43 UTC
Past Incidents
Apr 4, 2025
No incidents reported today.
Apr 3, 2025
No incidents reported.
Apr 2, 2025
Unresolved incident: Disconnections on Autel Charge Points.
Completed -
The scheduled maintenance has been completed.
Mar 31, 04:52 UTC
Scheduled -
We are performing a scheduled maintenance release. No downtime is expected, and the Partner API is expected to remain fully operational throughout the process.
Mar 28, 10:22 UTC
Resolved -
This incident has been resolved.
Mar 26, 10:13 UTC
Monitoring -
We have applied a fix and are now monitoring the situation closely to ensure stability.
Initial results indicate that transactions are processing correctly again.
Mar 26, 10:00 UTC
Update -
We are continuing to investigate this issue.
Mar 26, 09:47 UTC
Investigating -
We are currently investigating an issue affecting some payment capture attempts. As a result, certain transactions may fail or appear as pending without being fully processed. Our team is working to identify the root cause and implement a fix.
Mar 26, 09:45 UTC
Completed -
The scheduled maintenance has been completed.
Mar 25, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 09:00 UTC
Scheduled -
Between 10:00 and 11:00 AM CEST, the roaming hub E-Clearing will be migrating to the cloud. During this time, charging sessions may not be possible on Charge Points from Smartlab/Ladenetz, including those in their CPO network of German and Austrian municipal utility partners.
Mar 24, 09:20 UTC
Resolved -
This incident has been resolved.
Mar 25, 09:09 UTC
Update -
Zaptec has now enabled full functionality to their OCPP Bridge, and their systems are running as expected. While you may still experience some minor delays, all operations should be working normally. We will continue to monitor the situation closely during the weekend and provide further updates if needed.
Monitoring -
Zaptec is still working on a fix to restore full functionality and we are monitoring the situation closely
Mar 21, 08:43 UTC
Update -
Zaptec has implemented a deployment that has stabilized the system and improved the OCPP bridge. All connected charge points are functioning as expected. However, some OCPP functionality remains limited. They are still working on a fix to restore full functionality.
We are actively monitoring the situation with them. There is no need to reach out to our Support team. We will provide all updates directly on this Status Page as soon as we receive more information from Zaptec.
Thank you for your patience
Mar 20, 16:30 UTC
Investigating -
Users with Zaptec charge points may experience connectivity issues and disruptions in charging.
We are aware of an ongoing issue affecting Zaptec charge points due to a problem on Zaptec’s end. Their team is actively investigating the root cause but has not yet identified a definitive explanation.
Zaptec has observed an unusual increase in BootNotifications from their charging stations and is working to resolve the issue. While they have seen some improvements, the issue is not fully resolved, and there is currently no estimated time for a fix.
We will continue to monitor the situation and provide updates as Zaptec shares more information.
Completed -
The scheduled maintenance has been completed.
Mar 25, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 06:00 UTC
Scheduled -
We will be performing scheduled maintenance to update our database, which may result in minor disruption. While we anticipate no impact on the system, we advise being prepared just in case. We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance our services.
Mar 18, 14:36 UTC
Completed -
The scheduled maintenance has been completed.
Mar 25, 04:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 03:00 UTC
Scheduled -
We have planned infrastructure maintenance to ensure system stability and performance. This includes components related to networking, and some pods will be rescheduled as part of the process. No major disruptions are expected, but there may be brief periods of increased latency or reconnections.
Mar 18, 15:56 UTC
Resolved -
This incident has been resolved.
Mar 21, 08:41 UTC
Update -
We are continuing to investigate this issue.
Mar 19, 09:33 UTC
Investigating -
Zaptec is currently experiencing ongoing issues that are causing intermittent disruptions on their side. Users may notice problematic charging behavior. While our platform remains stable, these disruptions are external and isolated to Zaptec’s services.
We have contacted Zaptec and are awaiting further updates. We will continue monitoring the situation and providing updates as we learn more.