Monta
Monitoring - The Zaptec Portal is unresponsive, and the Zaptec app is running slowly.

Zaptec has implemented a fix and we are monitoring the results together. User may still experience some delays in starting a charging session.

For updates, please visit Zaptec Status Page
https://zaptec.statuspage.io/

Thank you for your patience.

Apr 01, 2025 - 10:31 UTC
Monitoring - It appears that there is an indication that, following the instructions here, the charge point can be reconnected:
Please refer to Step 7 of our Autel Installation Guide to ensure that the backend of your charger reconnects to Monta. You can find the guide here: Autel Installation Guide - https://monta.com/en/help-center/autel-installation-guide/.

Mar 31, 2025 - 19:36 UTC
Investigating - We are aware that Autel is currently experiencing intermittent disconnections on their end. While our platform remains fully operational and stable, these disruptions originate from Autel’s services and may temporarily impact connectivity for users relying on their systems.

If you are affected, we recommend restarting your device by cutting power and turning it back on to force a reconnection.

If the issue persists, please contact Autel support directly for further assistance - https://autelenergy.eu/pages/contact-us

No need to contact Monta Support

Mar 31, 2025 - 18:07 UTC

About This Site

Stay up-to-date with real-time information on Monta's system performance. Here you will find live and historical data on system performance. If our services experience any interruption, a note will be posted here with more details.

General availability ? Operational
90 days ago
99.97 % uptime
Today
Monta Charge - App ? Operational
90 days ago
100.0 % uptime
Today
Monta Hub - Web Portal ? Operational
90 days ago
100.0 % uptime
Today
Partner API ? Operational
90 days ago
99.99 % uptime
Today
OCPP ? Operational
90 days ago
100.0 % uptime
Today
Internal APIs ? Operational
90 days ago
100.0 % uptime
Today
Charge point integrations Degraded Performance
90 days ago
99.95 % uptime
Today
Easee Operational
90 days ago
100.0 % uptime
Today
Zaptec Degraded Performance
90 days ago
99.78 % uptime
Today
Wallbox Operational
90 days ago
100.0 % uptime
Today
Charge Amps Operational
90 days ago
100.0 % uptime
Today
ABB Operational
90 days ago
100.0 % uptime
Today
Roaming ? Operational
90 days ago
100.0 % uptime
Today
Spirii Operational
90 days ago
100.0 % uptime
Today
Other Roaming Providers Operational
90 days ago
100.0 % uptime
Today
Smart charge ? Operational
90 days ago
99.78 % uptime
Today
Car Integrations ? Operational
90 days ago
100.0 % uptime
Today
Third Parties Operational
Zaptec OCPP Operational
Zaptec Charger backend Operational
Zaptec API Operational
Easee Easee Cloud & API Operational
Easee OCPP Operational
Wallet ? Operational
90 days ago
100.0 % uptime
Today
Customer Service ? Operational
90 days ago
100.0 % uptime
Today
Charging ? Degraded Performance
90 days ago
99.98 % uptime
Today
Monta Shop Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Apr 1, 2025

Unresolved incident: Zaptec is currently experiencing some delays.

Mar 31, 2025
Completed - The scheduled maintenance has been completed.
Mar 31, 04:52 UTC
Scheduled - We are performing a scheduled maintenance release. No downtime is expected, and the Partner API is expected to remain fully operational throughout the process.
Mar 28, 10:22 UTC
Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025
Resolved - We are investigating a brief network outage.
All systems are operating again now.

Thank you for your understanding

Mar 27, 09:19 UTC
Mar 26, 2025
Resolved - This incident has been resolved.
Mar 26, 10:13 UTC
Monitoring - We have applied a fix and are now monitoring the situation closely to ensure stability.

Initial results indicate that transactions are processing correctly again.

Mar 26, 10:00 UTC
Update - We are continuing to investigate this issue.
Mar 26, 09:47 UTC
Investigating - We are currently investigating an issue affecting some payment capture attempts. As a result, certain transactions may fail or appear as pending without being fully processed. Our team is working to identify the root cause and implement a fix.
Mar 26, 09:45 UTC
Mar 25, 2025
Completed - The scheduled maintenance has been completed.
Mar 25, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 09:00 UTC
Scheduled - Between 10:00 and 11:00 AM CEST, the roaming hub E-Clearing will be migrating to the cloud. During this time, charging sessions may not be possible on Charge Points from Smartlab/Ladenetz, including those in their CPO network of German and Austrian municipal utility partners.
Mar 24, 09:20 UTC
Resolved - This incident has been resolved.
Mar 25, 09:09 UTC
Update - Zaptec has now enabled full functionality to their OCPP Bridge, and their systems are running as expected.
While you may still experience some minor delays, all operations should be working normally.
We will continue to monitor the situation closely during the weekend and provide further updates if needed.

Please follow Zaptec's status page for the latest updates: https://zaptec.statuspage.io/

Thank you for your patience

Mar 21, 12:59 UTC
Monitoring - Zaptec is still working on a fix to restore full functionality and we are monitoring the situation closely
Mar 21, 08:43 UTC
Update - Zaptec has implemented a deployment that has stabilized the system and improved the OCPP bridge. All connected charge points are functioning as expected. However, some OCPP functionality remains limited.
They are still working on a fix to restore full functionality.

We are actively monitoring the situation with them.
There is no need to reach out to our Support team. We will provide all updates directly on this Status Page as soon as we receive more information from Zaptec.

Thank you for your patience

Mar 20, 16:30 UTC
Investigating - Users with Zaptec charge points may experience connectivity issues and disruptions in charging.

We are aware of an ongoing issue affecting Zaptec charge points due to a problem on Zaptec’s end. Their team is actively investigating the root cause but has not yet identified a definitive explanation.

Zaptec has observed an unusual increase in BootNotifications from their charging stations and is working to resolve the issue. While they have seen some improvements, the issue is not fully resolved, and there is currently no estimated time for a fix.

We will continue to monitor the situation and provide updates as Zaptec shares more information.

Zaptec's Statuspage: https://zaptec.statuspage.io/incidents/rf8yfkry6b3t

Mar 20, 08:27 UTC
Completed - The scheduled maintenance has been completed.
Mar 25, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 06:00 UTC
Scheduled - We will be performing scheduled maintenance to update our database, which may result in minor disruption. While we anticipate no impact on the system, we advise being prepared just in case. We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance our services.
Mar 18, 14:36 UTC
Completed - The scheduled maintenance has been completed.
Mar 25, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 03:00 UTC
Scheduled - We have planned infrastructure maintenance to ensure system stability and performance. This includes components related to networking, and some pods will be rescheduled as part of the process. No major disruptions are expected, but there may be brief periods of increased latency or reconnections.
Mar 18, 15:56 UTC
Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025
Resolved - This incident has been resolved.
Mar 21, 08:41 UTC
Update - We are continuing to investigate this issue.
Mar 19, 09:33 UTC
Investigating - Zaptec is currently experiencing ongoing issues that are causing intermittent disruptions on their side. Users may notice problematic charging behavior. While our platform remains stable, these disruptions are external and isolated to Zaptec’s services.

We have contacted Zaptec and are awaiting further updates. We will continue monitoring the situation and providing updates as we learn more.

Thank you for your patience.

Mar 19, 09:32 UTC
Mar 20, 2025
Resolved - This incident has been resolved.
Mar 20, 14:46 UTC
Update - We are continuing to monitor for any further issues.
Mar 20, 14:45 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 20, 14:28 UTC
Update - The issue has been identified immediately after release. Rolling the faulty release back right now.
Mar 20, 14:10 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 20, 14:05 UTC
Mar 19, 2025
Mar 18, 2025

No incidents reported.