Investigating - All Monta Shop orders placed on or after April 17, 2024, are currently experiencing delays due to a fulfilment integration error. This issue is impacting the transmission of order emails for fulfilment to our warehouse.
We expect orders to be delayed up to one week in addition to our regular delivery times.
No need to contact our support team - we will update this page when we have updates or news.
Thanks and sorry for the inconvenience!
Apr 22, 2024 - 11:49 UTC
Stay up-to-date with real-time information on Monta's system performance. Here you will find live and historical data on system performance. If our services experience any interruption, a note will be posted here with more details.
Monta Charge - App
?
Operational
90 days ago
100.0
% uptime
Today
Monta Hub - Web Portal
?
Operational
90 days ago
100.0
% uptime
Today
Partner API
?
Operational
90 days ago
99.99
% uptime
Today
OCPP
?
Operational
90 days ago
99.89
% uptime
Today
Internal APIs
?
Operational
90 days ago
100.0
% uptime
Today
Charge point integrations
Operational
90 days ago
100.0
% uptime
Today
Easee
Operational
90 days ago
100.0
% uptime
Today
Zaptec
Operational
90 days ago
100.0
% uptime
Today
Wallbox
Operational
90 days ago
100.0
% uptime
Today
Charge Amps
Operational
90 days ago
100.0
% uptime
Today
ABB
Operational
90 days ago
100.0
% uptime
Today
Roaming
?
Operational
90 days ago
96.63
% uptime
Today
Spirii
Operational
90 days ago
93.26
% uptime
Today
Other Roaming Providers
Operational
90 days ago
100.0
% uptime
Today
Smart charge
?
Operational
90 days ago
100.0
% uptime
Today
Car Integrations
?
Operational
90 days ago
100.0
% uptime
Today
Third Parties
Operational
Zaptec OCPP
Operational
Zaptec Charger backend
Operational
Zaptec API
Operational
Easee Easee Cloud & API
Operational
Easee OCPP
Operational
Wallet
?
Operational
90 days ago
100.0
% uptime
Today
Customer Service
?
Operational
90 days ago
99.97
% uptime
Today
Charging
?
Operational
90 days ago
99.86
% uptime
Today
General availability
?
Operational
90 days ago
100.0
% uptime
Today
Monta Shop
Degraded Performance
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
We are working on a new flow for releasing code changes to our main OCPP Gateway (The system that all chargepoints connect to), and during this time, we will start rolling out the new release flow.
The outcome we plan for is that this initially won't affect already connected chargepoints, so everything should continue working as normal. Posted on
Apr 16, 2024 - 06:14 UTC
We are doing a release to validate API Versioning for Partner API on production. This is a non-breaking change, we don't expect any issues. Posted on
Apr 28, 2024 - 09:00 UTC
Resolved -
This incident has been resolved.
Apr 22, 08:11 UTC
Monitoring -
We have implemented a fix and are now monitoring the systems.
Apr 19, 10:24 UTC
Identified -
We have identified that the issue is directly related to the randomized delay, which is a part of the Smart Charging regulations in the United Kingdom. We are currently working on a fix.
Apr 19, 08:46 UTC
Update -
We are observing a reduction in failed charges. We're working diligently to ensure continued stability and performance.
Apr 18, 11:22 UTC
Investigating -
We are seeing an increased rate of failed charges on Rolec chargers.
We are currently investigating the issue.
Apr 18, 09:19 UTC
Completed -
The scheduled maintenance has been completed.
Apr 18, 04:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 02:00 UTC
Scheduled -
We will be performing scheduled maintenance to update our database, which may result in temporary downtime. While we anticipate no impact on the system, we advise being prepared just in case. We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance our services.
Apr 5, 13:10 UTC
Resolved -
This incident has been resolved.
Apr 12, 09:06 UTC
Investigating -
We're currently addressing a problem affecting private charge points, where charging sessions may get stuck on "Stopping" once completed, and the charge point remains 'Busy' even after the cable is released, preventing the start of new sessions.
Temporary workarounds
Enable Auto Start: - Click on the settings wheel of the charge point - Select Access Settings and select Private - Toggle on Enable Auto Start - Click on Save changes
Your car will automatically start charging when you plug in the cable.
If you cannot see Enable Auto Start, then you need to set up a Charge immediately Charging rule before.
- Select Chargers and find your charge point - Click on the settings wheel and click on Charging rules - Click on + Charging rule and select: - Charge immediately (previously Auto Start)
Use Your Native App to Start Charging: You can initiate charging sessions from your native app.
We will keep this page updated and hope for a quick fix.
Sorry for the inconvenience and thanks for your patience!
Mar 24, 13:14 UTC
Resolved -
At 2:40h, a network issue affecting our OCPP gateway resulted in a disruption of communication for approximately 10% of all charge points, resulting in failed charging attempts.
We successfully resolved the issue at 9:23h, and communication has since been restored to normal operation.
We apologize for any inconvenience this may have caused.
Apr 12, 08:28 UTC
Completed -
The scheduled maintenance has been completed.
Apr 11, 06:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 04:00 UTC
Scheduled -
We will be performing scheduled maintenance to update our database, which may result in temporary downtime. While we anticipate no impact on the system, we advise being prepared just in case. We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance our services.
Apr 5, 13:07 UTC
Resolved -
This incident has been resolved.
Apr 9, 08:20 UTC
Monitoring -
Opdatering, dansk:
Problemet ser ud til at være isoleret til Zaptec-ladestandere, og roden til problemet kommer fra Zaptec. Zaptec har implementeret et fix, og de overvåger resultaterne.
Bemærk: Du vil opleve manglende skatterefusion, indtil Zaptec har løst problemet. Når tilbage til normal, vil målerværdierne justeres efter den efterfølgende opladningssession.
Update, English:
The issue seems to be isolated to Zaptec chargers and the root of the problem comes from Zaptec. Zaptec has implemented a fix and they are monitoring the results.
Note: You will experience missing tax refunds until Zaptec have solved the issue. When back to normal, the metervalues will adjust after the next charge session.
Apr 8, 13:39 UTC
Investigating -
Danish:
Vi undersøger i øjeblikket rapporter om mislykkede opladninger i vores netværk, og det ser ud til, at flertallet af de berørte opladninger er knyttet til Zaptec-ladestandere. Vores team arbejder aktivt på at identificere årsagen til disse problemer og implementere en løsning så hurtigt som muligt.
Vi forstår den ulejlighed, dette kan medføre, og værdsætter jeres tålmodighed, mens vi arbejder på at løse denne sag. Vær sikker på, at vi er dedikerede til at sikre en problemfri opladningsoplevelse for alle vores brugere.
Yderligere opdateringer vil blive givet, så snart yderligere information bliver tilgængelig.
Tak for din forståelse og samarbejde.
English:
We're currently investigating reports of failed charges within our network, and it appears that the majority of affected charges are linked to Zaptec chargers. Our team is actively working to identify the root cause of these issues and implement a solution as swiftly as possible.
We understand the inconvenience this may cause and appreciate your patience as we work to resolve this matter. Rest assured, we're committed to ensuring a seamless charging experience for all our users.
Further updates will be provided as soon as additional information becomes available.
Thank you for your understanding and cooperation.
Apr 8, 10:23 UTC