Resolved -
This incident has been resolved.
May 8, 12:29 UTC
Update -
Together with EVBox we have identified the root cause as a misconfiguration on firmware P0424B0424v0. There is a configuration change that can work as a temporary fix and updating to P0425B0425v0 can resolve the problem longer term. Operators can contact Monta for assistance. End users, please contact your operator for assistance.
Apr 30, 11:16 UTC
Identified -
We are working with EVBox and operator teams to resolve the issue and see an improvement in disconnected charge points. There is a configuration change that can work as a temporary fix.
Operators can contact Monta for assistance.
End users, please contact your operator for assistance.
Apr 30, 07:21 UTC
Update -
We are continuing to investigate this issue.
Apr 25, 19:03 UTC
Update -
We are continuing to investigate this issue.
Apr 25, 18:48 UTC
Investigating -
We are seeing elevated disconnections on EVBox charge points since 13:30 CET
We are currently investigating.
Apr 25, 15:07 UTC