Increased number of charge points being disconnected / Ladestander uden forbindelse (Zaptec / ABB)

Incident Report for Monta

Resolved

After the incident was resolved Zaptec put up a status page on carrier problems with 4G LTE-M on the TDC network in Denmark - https://zaptec.statuspage.io/incidents/qfzz4n7fryvp

Dansk/Danish
Efter problemet var gået i sig selv oplyste Zaptec os om at der havde været carrier problemer med 4G LTE-M på TDC's netværk i Danmark - https://zaptec.statuspage.io/incidents/qfzz4n7fryvp

Posted Jun 08, 2023 - 06:31 UTC

Monitoring

Around 15:40 the charge points that was offline came back. We are not sure about the cause, but will keep monitoring our systems.

Dansk/Danish
Kl. ca. 15:40 kom de ladestander der var offline tilbage. Vi kender ikke den præcise årsag, men vi overvåger fortsat vores systemer.

Posted Jun 07, 2023 - 14:43 UTC

Investigating

At around 10:20 (CEST) we saw an alarming number of charge points disconnecting. These are primarily of the branch Zaptec and ABB. We are investigating what is going on. Currently it is around 8% of all charge points of these two brands that are disconnected.

Dansk/Danish
Kl. ca. 10:20 i dag så vi en stigning i lade standere uden forbindelse til vores systemer. Det er primært mærkerne Zaptec og ABB der er ramt. Vi er ved at undersøge problemet. Pt. er det ca. 8% af alle ladestander af disse to mærker der er uden forbindelse.

Posted Jun 07, 2023 - 10:52 UTC

This incident affected: Charge point integrations (Zaptec, ABB) and OCPP.