Investigating - We are currently experiencing SOC (State of Charge) availability issues with Mercedes vehicles. The issue has been escalated to Enode, the platform responsible for facilitating data communication between our system and Mercedes.
Workaround for Smart Charge and Charging Rules To continue using smart charging during this time:
- Remove the integration (but keep the vehicle in your profile). - Manually decide the kWh to smart charge.
We appreciate your patience as we work to resolve this issue and will provide updates as soon as they become available.
Jan 13, 2025 - 20:17 UTC
Stay up-to-date with real-time information on Monta's system performance. Here you will find live and historical data on system performance. If our services experience any interruption, a note will be posted here with more details.
Monta Charge - App
?
Operational
90 days ago
100.0
% uptime
Today
Monta Hub - Web Portal
?
Operational
90 days ago
100.0
% uptime
Today
Partner API
?
Operational
90 days ago
100.0
% uptime
Today
OCPP
?
Operational
90 days ago
99.88
% uptime
Today
Internal APIs
?
Operational
90 days ago
100.0
% uptime
Today
Charge point integrations
Operational
90 days ago
100.0
% uptime
Today
Easee
Operational
90 days ago
100.0
% uptime
Today
Zaptec
Operational
90 days ago
100.0
% uptime
Today
Wallbox
Operational
90 days ago
100.0
% uptime
Today
Charge Amps
Operational
90 days ago
100.0
% uptime
Today
ABB
Operational
90 days ago
100.0
% uptime
Today
Roaming
?
Operational
90 days ago
100.0
% uptime
Today
Spirii
Operational
90 days ago
100.0
% uptime
Today
Other Roaming Providers
Operational
90 days ago
100.0
% uptime
Today
Smart charge
?
Operational
90 days ago
100.0
% uptime
Today
Car Integrations
?
Operational
90 days ago
100.0
% uptime
Today
Third Parties
Operational
Zaptec OCPP
Operational
Zaptec Charger backend
Operational
Zaptec API
Operational
Easee Easee Cloud & API
Operational
Easee OCPP
Operational
Wallet
?
Operational
90 days ago
100.0
% uptime
Today
Customer Service
?
Operational
90 days ago
100.0
% uptime
Today
Charging
?
Operational
90 days ago
99.99
% uptime
Today
General availability
?
Operational
90 days ago
99.87
% uptime
Today
Monta Shop
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Completed -
The scheduled maintenance has been completed.
Jan 17, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 16:00 UTC
Scheduled -
Tests will be carried out between 17:00 Thursday and 10:00 Friday this week. It is only Charge Points that are located in DK2 (East Denmark) and signed up to PowerBank who will be affected.
Charge Points will be paused for around 30 seconds (20 minutes worst case scenario) and then will be resumed. No action needs to be taken.
Thank you for your collaboration and understanding.
Jan 14, 15:44 UTC
Resolved -
This incident has been resolved.
Jan 17, 09:20 UTC
Monitoring -
During a recent system update, we observed some degradation affecting certain endpoints. Upon identifying the issue, we promptly deployed a fix, which successfully initiated recovery across our systems. We are closely monitoring the situation to ensure stability moving forward
Jan 17, 09:10 UTC
Completed -
The scheduled maintenance has been completed.
Jan 15, 04:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 03:00 UTC
Scheduled -
We will be performing maintenance on our underlying network to enhance security and improve the reliability of our platform.
While no major disruptions are expected, there may be brief delays or minor interruptions during this time. Thank you for your understanding.
Jan 8, 16:55 UTC
Completed -
The scheduled maintenance has been completed.
Jan 13, 04:48 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 04:00 UTC
Scheduled -
During this period we will be upgrading some Partner API related infrastructure to prepare for upcoming features. We don't expect a down-time or hiccups, but chose to use a time window where the amount of public charges is usually low.
Jan 8, 12:11 UTC
Resolved -
This incident has been resolved.
Jan 10, 12:42 UTC
Update -
We are continuing to investigate this issue.
Jan 10, 09:26 UTC
Update -
We are continuing to investigate this issue.
Jan 10, 09:26 UTC
Investigating -
We are currently investigating an issue on the Hubject platform that is causing charge points to display incorrect statuses in some cases. While this may impact how charge point availability is shown, customers can still charge without interruptions.
Monta as CPO: Some roaming-enabled charge points connected to Monta may show incorrect statuses (e.g., "available" or "busy") in external EMP apps like DCS, EnBW, or ChargePoint.
Monta as EMP: Charge points received from external CPOs (e.g., EnBW, ChargePoint, Clever) might also display incorrect statuses in the Monta app.
This issue originates from the Hubject platform and not Monta's systems. We are actively working with our partners to address and resolve the problem as quickly as possible.
Thank you for your patience as we work on a solution!
Jan 10, 08:31 UTC
Completed -
The scheduled maintenance has been completed.
Jan 10, 11:20 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 11:00 UTC
Scheduled -
We will be performing scheduled maintenance to update our database, which may result in temporary downtime. While we anticipate no impact on the system, we advise being prepared just in case. We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance our services.
Jan 10, 08:34 UTC
Completed -
The scheduled maintenance has been completed.
Jan 10, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 18:00 UTC
Scheduled -
We will be running some tests for PowerBank. It is only Charge Points that are located in DK2 (East Denmark) and signed up to PowerBank who will be affected. Charge Points will be paused for around 30 seconds (20 minutes worst case scenario) and then will be resumed. Users don’t need to do anything about it.
Thank you for your understanding.
Jan 8, 12:17 UTC