Monta
All Systems Operational

About This Site

Stay up-to-date with real-time information on Monta's system performance. Here you will find live and historical data on system performance. If our services experience any interruption, a note will be posted here with more details.

Monta Charge - App ? Operational
90 days ago
100.0 % uptime
Today
Monta Hub - Web Portal ? Operational
90 days ago
100.0 % uptime
Today
Partner API ? Operational
90 days ago
99.99 % uptime
Today
OCPP ? Operational
90 days ago
99.82 % uptime
Today
Internal APIs ? Operational
90 days ago
100.0 % uptime
Today
Charge point integrations Operational
90 days ago
100.0 % uptime
Today
Easee Operational
90 days ago
100.0 % uptime
Today
Zaptec Operational
90 days ago
100.0 % uptime
Today
Wallbox Operational
90 days ago
100.0 % uptime
Today
Charge Amps Operational
90 days ago
100.0 % uptime
Today
ABB Operational
90 days ago
100.0 % uptime
Today
Roaming ? Operational
90 days ago
100.0 % uptime
Today
Spirii Operational
90 days ago
100.0 % uptime
Today
Other Roaming Providers Operational
90 days ago
100.0 % uptime
Today
Smart charge ? Operational
90 days ago
92.62 % uptime
Today
Car Integrations ? Operational
90 days ago
100.0 % uptime
Today
Third Parties Operational
Zaptec OCPP Operational
Zaptec Charger backend Operational
Zaptec API Operational
Easee Easee Cloud & API Operational
Easee OCPP Operational
Wallet ? Operational
90 days ago
100.0 % uptime
Today
Customer Service ? Operational
90 days ago
99.99 % uptime
Today
Charging ? Operational
90 days ago
99.88 % uptime
Today
General availability ? Operational
90 days ago
99.83 % uptime
Today
Monta Shop Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 9, 2024
Resolved - This incident has been resolved.
Oct 9, 06:56 UTC
Monitoring - At 13:50, we experienced a brief network hiccup that caused a large number of charge points to temporarily lose connection. Most charge points automatically reconnected within 30 minutes. However, some, particularly brands such as ABB, may take a few hours longer to reconnect. It's also worth trying to power-cycle the units, in case they do not connect within a few hours.

We are actively monitoring the situation. Thank you for your patience and understanding.

Oct 8, 14:50 UTC
Oct 8, 2024
Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024
Resolved - This incident has been resolved.
Oct 4, 08:42 UTC
Update - We have identified the root cause of the issue with vehicle integrations through Enode and have started working on a fix. Thank you for your continued patience, and we will provide further updates as the resolution progresses.
Oct 4, 07:54 UTC
Identified - We are aware of ongoing issues affecting the integration of Tesla, Mini Cooper, and other vehicles. We have already reported these problems to Enode and are working with them to resolve the matter.

In addition, we have escalated the issue internally and are actively coordinating efforts to ensure a swift resolution. Further updates will be provided as we have more information.

Thank you for your patience as we work to fix this.

Oct 3, 12:19 UTC
Completed - The scheduled maintenance has been completed.
Oct 4, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 02:00 UTC
Scheduled - During the night of October 3rd, we will briefly pause approximately several Charge Points for around 30 seconds between the hours of 02:00 - 04:00 UTC.
All charges will be resumed automatically after testing and continue their ongoing/scheduled charge. You don’t have to do anything before or after the test to charge.
Affected charge points will be located in the Western Denmark and are signed up for PowerBank. The purpose of this test is to test the behaviour of PowerBank in Western Denmark to stat supporting this feature on all Denmark

Oct 3, 09:00 UTC
Oct 3, 2024
Resolved - This incident has been resolved.
Oct 3, 10:13 UTC
Update - We are continuing to monitor for any further issues.
Oct 3, 09:27 UTC
Monitoring - From Friday afternoon to Monday mid-day, we experienced an issue where withdrawals were failing upon request. The problem has been resolved, and our team is actively working to approve the failed withdrawals.
Sep 30, 13:51 UTC
Oct 2, 2024
Resolved - Monitoring showed that Spot Price synchronization works as expected. The issue is resolved now.
Oct 2, 11:28 UTC
Monitoring - We have been able to update the integration with Nordpool. Spot Prices are incoming now. We are monitoring over the next days.
Oct 1, 23:00 UTC
Identified - We have identified the issue and working on a fix.
Oct 1, 20:15 UTC
Update - We are now receiving data again for all the specified countries, with the exception of Great Britain, where the issue persists.
The countries that have been fixed should not face any problems with paid charging.

However, pre-scheduled smart charges in these regions may still occur at incorrect times, despite charging itself not being disrupted.
Again, we apologize for the inconvenience.

Oct 1, 20:07 UTC
Investigating - We're currently experiencing issues with the price data we use to calculate charging costs, specifically the spot prices from Nordpool: https://www.nordpoolgroup.com/en/market-data12/Dayahead/Area-Prices/LT/Daily/?view=table.
This affects users in Austria, Germany, Great Britain, Norway, and Sweden.

As a result, price calculations for some paid charging sessions that start after this evening may be impacted. These charges will likely fall back to the default or "fallback" price set by you/ your operator. Here is how to specify the fallback price: https://monta.com/uk/help-center/build-dynamic-price-group/#heading-1.

If you’re using SmartCharge in the affected areas, the charging may not happen at the cheapest times as expected. Without the price forecast, your car might start charging at higher-cost periods, which could result in higher charges than anticipated.

We’re in contact with Nordpool and are actively working to resolve the issue. We’ll keep you informed with any updates as they become available.

Sorry for the inconvenience.

Oct 1, 16:43 UTC
Oct 1, 2024
Sep 30, 2024
Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

No incidents reported.

Sep 25, 2024
Resolved - This incident has been resolved.
Sep 25, 12:36 UTC
Investigating - We are observing connectivity issues with Easee charge points, and Easee is currently investigating the problem. This may affect the stability of some of our users with Easee devices. We will provide updates as soon as more information becomes available.
Sep 25, 09:25 UTC