Due to the high increase of customers and support inquiries at the moment, we have make the tough call to disable our "Request a Callback"-feature in the app.
We strive to always help our customers as well and efficiently as possible, and currently is the best way to help our customers are via chat and email.
We encourage everyone to visit our Help Center prior to contacting our support, as we have +400 articles covering all parts of our product, with full-length guides, including screenshots and best practices.
This morning our vendor pushed out a security patch to our database clusters, that required a restart. Before the patch, one of our spare servers went into production to minimize downtime, unfortunately it still provided around 1 minute of partially failing requests while the traffic shifted to the new database system.
We apologize for the inconvenience
May 23, 03:30 UTC