All Systems Operational
Uptime over the past 90 days. View historical uptime.
App ? Operational
90 days ago
99.89 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
OCPP Operational
90 days ago
100.0 % uptime
Today
Charge point integrations Operational
90 days ago
99.96 % uptime
Today
Easee Operational
90 days ago
99.82 % uptime
Today
Zaptec Operational
90 days ago
100.0 % uptime
Today
Wallbox Operational
90 days ago
100.0 % uptime
Today
Charge Amps Operational
90 days ago
99.99 % uptime
Today
ABB Operational
90 days ago
100.0 % uptime
Today
Roaming ? Operational
90 days ago
99.1 % uptime
Today
Spirii Operational
90 days ago
98.2 % uptime
Today
Other Roaming Providers Operational
90 days ago
100.0 % uptime
Today
Smart charge Operational
90 days ago
99.99 % uptime
Today
Monta Web Portal Operational
90 days ago
100.0 % uptime
Today
Partner API Operational
90 days ago
100.0 % uptime
Today
Car Integrations Operational
90 days ago
100.0 % uptime
Today
Third Parties Operational
Zaptec OCPP Operational
Zaptec Charger backend Operational
Zaptec API Operational
Easee Easee Cloud & API Operational
Easee OCPP Operational
Wallet Operational
90 days ago
99.92 % uptime
Today
Customer Service Operational
90 days ago
99.95 % uptime
Today
Charging Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jan 31, 2023
Issues with electricity data
Resolved - This incident has been resolved, emission and energy mix forecasts are available for smart charging.
Jan 31, 18:29 UTC
Identified - The issue have been identified and should be solved within the next hour.
Jan 31, 17:54 UTC
Investigating - We are currently having issues getting electricity data (emissions and renewable mix) from our external partners. Due to this smartcharging might not start at the correct times. We are working hard on fixing the issue.
Jan 31, 17:46 UTC
Easee-Chargers Maintenance / Easee ladestander planlagt opdatering
Resolved - Easee is finished with the update without any problems.

Dansk:
Easee er færdig med deres opdatering uden problemer.
Jan 31, 11:33 UTC
Investigating - Only for Monta users using Easee-chargers:

Scheduled maintenance at Easee will start at 11:00 CET. Clients may experience connectivity issues during this period.

Easee will provide updates directly on their statuspage:

https://easee.statuspage.io/

Dansk:

Kun for Monta kunder med Easee ladestandere:

En mindre planlagt deployering hos Easee starter kl. 11:00 og løber i cirka en time. I den periode kan kunder opleve midlertidige forbindelses problemer.

Easee har yderligere informationer på deres status side:

https://easee.statuspage.io/
Jan 31, 08:46 UTC
Jan 30, 2023
Wallet balance too low for some users
Resolved - The Wallet balances have been fixed for the impacted users. The situation is back to normal.
Jan 30, 20:51 UTC
Identified - We have identified the issue, our Engineering team is working on a resolution.
Jan 30, 14:24 UTC
Investigating - Some users are experiencing an issue where their Wallet balance is lower than expected. This is due to some credits that have expired.

Our Engineering team is working on fixing it as soon as possible, the balances will be updated with the correct value.

Sorry for the inconvenience and thank you in advance for your understanding.
Jan 30, 11:17 UTC
Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023
Easee Failed Charges
Resolved - The central Easee servers have been running stable since Tuesday
Jan 26, 11:42 UTC
Monitoring - A fix has been implemented by Easee and our numbers are normalising again. We and Easee are monitoring the situation actively.
Jan 24, 17:42 UTC
Identified - We have identified a proportion of Easee charges failing - we have reported the issue to Easee and await a resolution - it seems to be the same issue that we have previously investigated together with Easee.

If you are not able to charge through Monta, we recommend going to easee.cloud and starting a charge directly through there. All you need is your Easee-login to start a charge in a few seconds. It's the same Easee login you used when you integrated your charge point to Monta.
Jan 24, 15:49 UTC
Monitoring - Easee has fixed the issue for now. They have had larger changes in their messaging infrastructure which caused the issue.

We keep on monitoring the situation closely and will escalate to Easee if necessary.
Jan 23, 17:04 UTC
Update - We have continuously over the weekend seen the same pattern - Saturday, Sunday and Monday morning.

Every morning the messages get severely delayed in the Easee systems. This leads to starting of charges not working.

We are in close contact with Easee to give them relevant information for them to fix the error.

Dansk / Danish:

Henover weekenden har vi set the samme mønster - lørdag, søndag og mandag morgen.

Hver morgen er beskeder fra Easee's centrale systemer kraftigt forsinket hvilket medfører at start af ladninger ikke fungerer.

Vi arbejder tæt sammen med Easee for at give dem tilstrækkelig information til at de kan rette fejlen.
Jan 23, 07:58 UTC
Identified - We have identified a proportion of Easee charges failing - we have reported the issue to Easee and await a resolution.

If you are not able to charge through Monta, we recommend going to easee.cloud and starting a charge directly through there. All you need is your Easee-login to start a charge in a few seconds. It's the same Easee login you used when you integrated your charge point to Monta.

We will keep this page updated once we have news.
Jan 22, 12:48 UTC
Jan 25, 2023

No incidents reported.

Jan 24, 2023
Jan 23, 2023
Jan 22, 2023
Jan 21, 2023
Easee Failed Charges
Resolved - All systems are back to running normally and we see very few failed charges.
Jan 21, 14:49 UTC
Investigating - We have identified a proportion of Easee charges failing - we have reported the issue to Easee and await a resolution.

If you are not able to charge through Monta, we recommend going to easee.cloud and starting a charge directly through there. All you need is your Easee-login to start a charge in a few seconds. It's the same Easee login you used when you integrated your charge point to Monta.

We will keep this page updated once we have news.
Jan 21, 09:12 UTC
Jan 20, 2023

No incidents reported.

Jan 19, 2023
Easee-Chargers Maintenance / Easee ladestander planlagt opdatering
Resolved - The maintenance at Easee has been completed.

Danish / Dansk:
Opdateringen hos Easee er vel overstået.
Jan 19, 12:26 UTC
Investigating - Only for Monta users using Easee-chargers:

Scheduled maintenance at Easee will start at 12:00 CET. Clients may experience connectivity issues during this period.

Easee will provide updates directly on their statuspage:

https://status.easee.com/incidents/lh19hfnnqyf3

Dansk:

Kun for Monta kunder med Easee ladestandere:

En mindre planlagt deployering hos Easee starter kl. 12:00. en kort periode kan kunder opleve midlertidige forbindelses problemer.

Easee har yderligere informationer på deres status side:

https://status.easee.com/incidents/lh19hfnnqyf3
Jan 19, 10:06 UTC
OCPP Deployment / Deployering
Resolved - The update is complete. Most charge points are reconnected, the remaining will come online over the next hour.

Danish / Dansk:
Opdateringen er gennemført. De fleste ladestandere er allerede online. De øvrige forventes online i løbet af den næste time.
Jan 19, 10:50 UTC
Investigating - Our OCPP servers will be updated with some minor improvements. After the deployment it can take up to an hour for some charge points to come back online. Most charge points will come online in a few minutes.

The deployment will NOT affect ongoing charges.

Danish / Dansk:
Vi opdaterer vores OCPP servere med en række mindre forbedringer. Efter opdatering kan det tage op imod en time for nogle enkelte lade standere at komme online igen. De fleste lade standere kommer dog online indenfor få minutter.

Opdateringen påvirker IKKE igangværende opladninger.
Jan 19, 10:27 UTC
Jan 18, 2023

No incidents reported.

Jan 17, 2023

No incidents reported.

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