In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 2025 - 00:00 UTC
Scheduled - We will be running some maintenance tests on CPs located in the United Kingdom.
Charge Points will be paused for around 30 minutes during night time and then will be resumed. It will be during night time (we expect the test to happen between 1:00 and 3:00).
You will not need to do anything about it.
Thank you for your cooperation!
Jul 10, 202500:00-02:00 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 03, 2025 - 14:52 UTC
Investigating - We are currently experiencing an issue with one of our existing wallet api endpoints that might result in degraded performance. The team is investigating a fix and remediation for the issue.
Monta also recently released a new version of the wallet api that is backed by a high performance indexing system that offers much higher performance. If you would like to be moved to this endpoint early, please reach out to your Customer Success Manager
Stay up-to-date with real-time information on Monta's system performance. Here you will find live and historical data on system performance. If our services experience any interruption, a note will be posted here with more details.
General availability
?
Operational
90 days ago
99.97
% uptime
Today
Monta Charge - App
?
Operational
90 days ago
100.0
% uptime
Today
Monta Hub - Web Portal
?
Operational
90 days ago
100.0
% uptime
Today
Partner API
?
Operational
90 days ago
99.99
% uptime
Today
OCPP
?
Operational
90 days ago
100.0
% uptime
Today
Internal APIs
?
Operational
90 days ago
100.0
% uptime
Today
Charge point integrations
Operational
90 days ago
100.0
% uptime
Today
Easee
Operational
90 days ago
100.0
% uptime
Today
Zaptec
Operational
90 days ago
100.0
% uptime
Today
Wallbox
Operational
90 days ago
100.0
% uptime
Today
Charge Amps
Operational
90 days ago
100.0
% uptime
Today
ABB
Operational
90 days ago
100.0
% uptime
Today
Roaming
?
Operational
90 days ago
100.0
% uptime
Today
Spirii
Operational
90 days ago
100.0
% uptime
Today
Other Roaming Providers
Operational
90 days ago
100.0
% uptime
Today
Smart charge
?
Operational
90 days ago
100.0
% uptime
Today
Car Integrations
?
Operational
90 days ago
100.0
% uptime
Today
Third Parties
Operational
Zaptec OCPP
Operational
Zaptec Charger backend
Operational
Zaptec API
Operational
Easee Easee Cloud & API
Operational
Easee OCPP
Operational
EVBox
Operational
Wallet
?
Operational
90 days ago
100.0
% uptime
Today
Customer Service
?
Operational
90 days ago
100.0
% uptime
Today
Charging
?
Operational
90 days ago
100.0
% uptime
Today
Monta Shop
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved.
Jul 7, 11:34 UTC
Investigating -
We have temporarily disabled MobilePay and Vipps payment methods while investigating issues starting charges with these methods.
Jul 7, 10:03 UTC
Jul 6, 2025
No incidents reported.
Jul 5, 2025
No incidents reported.
Jul 4, 2025
No incidents reported.
Jul 3, 2025
Unresolved incident: Degradation of the monta wallet api endpoint.
Resolved -
This incident has been resolved.
Jul 2, 11:07 UTC
Investigating -
We are currently investigating an issue on the Monta platform where some users are not able to start a charge session after completing their reservation via MobilePay or ApplePay.
We are aware of the issue and are looking into it
Jul 2, 08:08 UTC
Resolved -
This incident has been resolved.
Jun 30, 16:03 UTC
Investigating -
Timeframe: June 30, 2025 – 17:43 to 18:03 CET
Some platform functionality was degraded due to a Redis instance failing to auto-scale. This caused issues in cache-dependent services.
Notable effects: - Starting a charge may have failed (All, depending on start method) - Webhook deliveries were delayed (Partner API)
The issue was identified and mitigated by our SRE team. All systems are now operating normally. We’re taking steps to improve resilience and prevent similar incidents going forward.
Jun 30, 15:43 UTC
Resolved -
This incident has been resolved.
Jun 26, 13:32 UTC
Investigating -
We are currently investigating an issue affecting the charging experience. Users may encounter difficulties initiating or completing charge sessions, or see incorrect status updates in the app.
Our engineering team is actively working to identify the root cause and resolve the issue as quickly as possible. We will share updates as we learn more.