Update - Update:
Due to the high increase of customers and support inquiries at the moment, we have make the tough call to disable our "Request a Callback"-feature in the app.
We strive to always help our customers as well and efficiently as possible, and currently is the best way to help our customers are via chat and email.
We encourage everyone to visit our Help Center prior to contacting our support, as we have +400 articles covering all parts of our product, with full-length guides, including screenshots and best practices.
You can find the Help Center here: https://monta.com/uk/help-center/
We are doing everything we can to work as quickly as possible, but it is especially important for us that the quality is also high in every case.
Thank you very much for your understanding and your patience - we are so happy that we have such awesome customers.
Best Regards,
Michael
Head of Customer Support
Monta
May 09, 2023 - 13:17 UTC
Due to the high increase of customers and support inquiries at the moment, we have make the tough call to disable our "Request a Callback"-feature in the app.
We strive to always help our customers as well and efficiently as possible, and currently is the best way to help our customers are via chat and email.
We encourage everyone to visit our Help Center prior to contacting our support, as we have +400 articles covering all parts of our product, with full-length guides, including screenshots and best practices.
You can find the Help Center here: https://monta.com/uk/help-center/
We are doing everything we can to work as quickly as possible, but it is especially important for us that the quality is also high in every case.
Thank you very much for your understanding and your patience - we are so happy that we have such awesome customers.
Best Regards,
Michael
Head of Customer Support
Monta
May 09, 2023 - 13:17 UTC
Investigating - We are experiencing an extraordinarily busy period in our support channels which can result in delays and long waiting times for both chat, email and phone.
We are working through the queues as fast as we can, and count on your patience and understanding in this busy period.
Thank you and please accept our apologies for potential delays or inconveniences.
May 08, 2023 - 08:31 UTC
We are working through the queues as fast as we can, and count on your patience and understanding in this busy period.
Thank you and please accept our apologies for potential delays or inconveniences.
May 08, 2023 - 08:31 UTC
App
?
Operational
API
?
Operational
OCPP
Operational
Charge point integrations
Operational
Easee
Operational
Zaptec
Operational
Wallbox
Operational
Charge Amps
Operational
ABB
Operational
Roaming
?
Operational
Spirii
Operational
Other Roaming Providers
Operational
Smart charge
Operational
Monta Web Portal
Operational
Partner API
Operational
Car Integrations
Operational
Third Parties
Operational
Zaptec OCPP
Operational
Zaptec Charger backend
Operational
Zaptec API
Operational
Easee Easee Cloud & API
Operational
Easee OCPP
Operational
Wallet
Operational
Customer Service
Operational
Charging
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.