Stay up-to-date with real-time information on Monta's system performance. Here you will find live and historical data on system performance. If our services experience any interruption, a note will be posted here with more details.
General availability
?
Operational
90 days ago
99.98
% uptime
Today
Monta Charge - App
?
Operational
90 days ago
100.0
% uptime
Today
Monta Hub - Web Portal
?
Operational
90 days ago
100.0
% uptime
Today
Partner API
?
Operational
90 days ago
99.99
% uptime
Today
OCPP
?
Operational
90 days ago
100.0
% uptime
Today
Internal APIs
?
Operational
90 days ago
100.0
% uptime
Today
Charge point integrations
Operational
90 days ago
99.95
% uptime
Today
Easee
Operational
90 days ago
100.0
% uptime
Today
Zaptec
Operational
90 days ago
99.78
% uptime
Today
Wallbox
Operational
90 days ago
100.0
% uptime
Today
Charge Amps
Operational
90 days ago
100.0
% uptime
Today
ABB
Operational
90 days ago
100.0
% uptime
Today
Roaming
?
Operational
90 days ago
100.0
% uptime
Today
Spirii
Operational
90 days ago
100.0
% uptime
Today
Other Roaming Providers
Operational
90 days ago
100.0
% uptime
Today
Smart charge
?
Operational
90 days ago
99.78
% uptime
Today
Car Integrations
?
Operational
90 days ago
100.0
% uptime
Today
Third Parties
Degraded Performance
90 days ago
100.0
% uptime
Today
Zaptec OCPP
Operational
Zaptec Charger backend
Operational
Zaptec API
Operational
Easee Easee Cloud & API
Operational
Easee OCPP
Operational
EVBox
Degraded Performance
90 days ago
100.0
% uptime
Today
Wallet
?
Operational
90 days ago
100.0
% uptime
Today
Customer Service
?
Operational
90 days ago
100.0
% uptime
Today
Charging
?
Operational
90 days ago
99.99
% uptime
Today
Monta Shop
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Apr 28, 2025
No incidents reported today.
Apr 27, 2025
No incidents reported.
Apr 26, 2025
No incidents reported.
Apr 25, 2025
Unresolved incident: Elevated disconnections on EVBox charge points.
Resolved -
We experienced an issue in the CPI-Tool between 21:00 CET yesterday and 09:30 CET today (April 24th) where attempting to open the page for an ongoing charge resulted in an error and stopped the charge.
This issue has now been resolved.
Apr 24, 07:47 UTC
Identified -
We have identified an issue where active charges are not opening correctly in the CPI Dev Tool (CPI Tool). Our team is currently investigating the cause and working to resolve it as quickly as possible. We will provide further updates as soon as more information becomes available.
Thank you for your patience and understanding.
Apr 24, 07:31 UTC
Resolved -
This incident has been resolved.
Apr 23, 12:33 UTC
Update -
We are continuing to investigate this issue.
Apr 23, 11:58 UTC
Investigating -
We are currently experiencing an issue where some users are unable to complete payments and start charging sessions through Monta Charge (app).
Our team is actively investigating the root cause and working to resolve the problem as quickly as possible.
We understand the inconvenience this may cause and appreciate your patience.
Apr 23, 11:22 UTC
If the problem persists, we recommend reaching out to Autel support directly for further assistance: Autel Support - https://autelenergy.eu/pages/contact-us.
Apr 2, 14:54 UTC
Monitoring -
It appears that there is an indication that, following the instructions here, the charge point can be reconnected: Please refer to Step 7 of our Autel Installation Guide to ensure that the backend of your charger reconnects to Monta. You can find the guide here: Autel Installation Guide - https://monta.com/en/help-center/autel-installation-guide/.
Mar 31, 19:36 UTC
Investigating -
We are aware that Autel is currently experiencing intermittent disconnections on their end. While our platform remains fully operational and stable, these disruptions originate from Autel’s services and may temporarily impact connectivity for users relying on their systems.
If you are affected, we recommend restarting your device by cutting power and turning it back on to force a reconnection.
Completed -
The scheduled maintenance has been completed.
Apr 16, 06:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 13:00 UTC
Scheduled -
We will be running some tests for PowerBank. It is only Charge Points that are located in DK2 (East Denmark) and signed up to PowerBank who will be affected. Charge Points will be paused for around 30 seconds (20 minutes worst case scenario) and then will be resumed. Users don’t need to do anything about it.
Apr 15, 10:07 UTC