Monta
Investigating - Due to sickness in the team, we are unfortunately without any human support on the following two timeslots this week:

Tuesday 4:00:7:00am
Wednesday 4:00-7:00am

All times are in Central European Time.

Our AI ChatGPT bot will be available for all first-line assistance, and if unable to assist, will send the ticket to be picked up when our day shift team starts at 7:00am.

We are very sorry for the unforeseen inconvenience and thank you for understanding.

Mar 18, 2024 - 16:43 UTC

About This Site

Stay up-to-date with real-time information on Monta's system performance. Here you will find live and historical data on system performance. If our services experience any interruption, a note will be posted here with more details.

App ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
OCPP Operational
90 days ago
100.0 % uptime
Today
Charge point integrations Operational
90 days ago
100.0 % uptime
Today
Easee Operational
90 days ago
100.0 % uptime
Today
Zaptec Operational
90 days ago
100.0 % uptime
Today
Wallbox Operational
90 days ago
100.0 % uptime
Today
Charge Amps Operational
90 days ago
100.0 % uptime
Today
ABB Operational
90 days ago
100.0 % uptime
Today
Roaming ? Operational
90 days ago
96.63 % uptime
Today
Spirii Operational
90 days ago
93.26 % uptime
Today
Other Roaming Providers Operational
90 days ago
100.0 % uptime
Today
Smart charge Operational
90 days ago
100.0 % uptime
Today
Monta Web Portal Operational
90 days ago
100.0 % uptime
Today
Partner API Operational
90 days ago
100.0 % uptime
Today
Car Integrations Operational
90 days ago
100.0 % uptime
Today
Third Parties Operational
Zaptec OCPP Operational
Zaptec Charger backend Operational
Zaptec API Operational
Easee Easee Cloud & API Operational
Easee OCPP Operational
Wallet Operational
90 days ago
100.0 % uptime
Today
Customer Service Degraded Performance
90 days ago
99.8 % uptime
Today
Charging Operational
90 days ago
99.96 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024
Resolved - This incident has been resolved.
Mar 18, 08:55 UTC
Investigating - We are seeing increased errors from Zaptec chargepoints.

You can follow more details on Zaptec's Statuspage: https://zaptec.statuspage.io/

Feb 29, 07:43 UTC
Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024
Resolved - The vendor has marked the issue as Resolved.
Mar 15, 14:03 UTC
Identified - The payment method Vipps/MobilePay is communicating on their status page that they are experiencing issues currently.
The incident on Vipps' status page: https://status.vippsmobilepay.com/incidents/h5b3xsg3ww6g
The incident on MobilePay's status page: https://mobilepay.dk/hjaelp/driftsstatus

In the meanwhile, you should see no issues progressing payment with other payment methods.

Mar 15, 11:00 UTC
Mar 14, 2024

No incidents reported.

Mar 13, 2024
Resolved - This incident has been resolved.
Mar 13, 16:34 UTC
Investigating - We are currently investigating an issue resulting in messages on live chats not shown or received.

We are working on a solution.

In the meantime, if you need support, please go to support.monta.com and create a support ticket.

Thank you and sorry for the inconvenience.

Mar 13, 14:55 UTC
Mar 12, 2024
Resolved - We no longer see reports on this and the data has stabilised.
For reference, the issue seem to have lasted from approximately Tue Mar 12 2024 16:51:25 -> Tue Mar 12 2024 17:48:02

We apologise for the inconvenience it may have caused.

Mar 12, 17:02 UTC
Monitoring - We briefly saw an issue where Users were not able to access Charge Points in Monta Charge.
Our developers have released a fix that should be live since a few minutes ago, and we are monitoring the situation.

Thank you for your patience.

Mar 12, 16:54 UTC
Resolved - Incident has been resolved. Webhooks queue is empty. Team is working on a permanent solution to this problem.
Mar 12, 07:59 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 12, 07:32 UTC
Update - Issue identified. Webhooks are getting processed. We will delete all events of type charge-points and event type 'updated' to speed up recovery.
Mar 12, 07:32 UTC
Investigating - This night we have seen a lot of webhook events in pending state. Team is investigating.
Mar 12, 07:11 UTC
Mar 11, 2024
Postmortem - Read details
Mar 11, 15:35 UTC
Resolved - This issue has been resolved. Pending webhooks have been processed and webhooks are operational again.
Mar 11, 15:24 UTC
Update - We have deployed a fix which picked up on pending events and starts sending them (oldest first). It's running quite slow, we are optimizing the system in parallel.
Mar 11, 12:33 UTC
Update - A fix will go-live today. This should send all pending events and avoid this issue in future.
Mar 11, 08:39 UTC
Identified - Team has identified the issue and is working on a fix to improve the situation.
Mar 8, 17:45 UTC
Investigating - We have seen a lot of events not being delivered via Webhooks. Team is on it.
Mar 8, 08:37 UTC
Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024
Mar 7, 2024

No incidents reported.

Mar 6, 2024

No incidents reported.

Mar 5, 2024

No incidents reported.