All Systems Operational
Uptime over the past 90 days. View historical uptime.
App ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
OCPP Operational
90 days ago
99.98 % uptime
Today
Charge point integrations Operational
90 days ago
99.93 % uptime
Today
Easee Operational
90 days ago
99.67 % uptime
Today
Zaptec Operational
90 days ago
100.0 % uptime
Today
Wallbox Operational
90 days ago
100.0 % uptime
Today
Charge Amps Operational
90 days ago
100.0 % uptime
Today
ABB Operational
90 days ago
100.0 % uptime
Today
Roaming ? Operational
90 days ago
98.67 % uptime
Today
Spirii Operational
90 days ago
97.67 % uptime
Today
Other Roaming Providers Operational
90 days ago
99.68 % uptime
Today
Smart charge Operational
90 days ago
99.99 % uptime
Today
Monta Web Portal Operational
90 days ago
100.0 % uptime
Today
Partner API Operational
90 days ago
100.0 % uptime
Today
Car Integrations Operational
90 days ago
100.0 % uptime
Today
Third Parties Operational
Zaptec OCPP Operational
Zaptec Charger backend Operational
Zaptec API Operational
Easee Easee Cloud & API Operational
Easee OCPP Operational
Wallet Operational
90 days ago
100.0 % uptime
Today
Customer Service Operational
90 days ago
98.93 % uptime
Today
Charging Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Mar 23, 2023
Network maintenance
Completed - The scheduled maintenance has been completed.
Mar 23, 03:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 03:15 UTC
Scheduled - We are going to be making some maintenance on our underlying network, to provide better security and reliability across our platform.

We don't expect any big issues during this time, but some API calls might be a bit delayed, and there are risks of a small number of failed requests.
Mar 20, 18:53 UTC
Mar 22, 2023
Customer Support slow or non-operative
Resolved - This incident has been resolved.
Mar 22, 19:34 UTC
Monitoring - We're back in action and everything works again.
Mar 22, 16:38 UTC
Investigating - Our software tool Intercom which we use for communication with customers via chat and email are currently having issues, meaning contacting our customer support via the app, email or web portal currently is not working or operating very slowly.

You can follow updates directly here on Intercom: https://www.intercomstatus.com/incidents/kk01chc3r4p5

We're hoping for a quick solution.
Mar 22, 16:23 UTC
Mar 21, 2023

No incidents reported.

Mar 20, 2023
OCPP Deployment / Deployering
Resolved - The update is complete. Most charge points are reconnected, the remaining will come online over the next hour.

Danish / Dansk:
Opdateringen er gennemført. De fleste ladestandere er allerede online. De øvrige forventes online i løbet af den næste time.
Mar 20, 10:04 UTC
Investigating - Our OCPP servers will be updated with some minor improvements. After the deployment it can take up to an hour for some charge points to come back online. Most charge points will come online in a few minutes.

The deployment will NOT affect ongoing charges.

Danish / Dansk:
Vi opdaterer vores OCPP servere med en række mindre forbedringer. Efter opdatering kan det tage op imod en time for nogle enkelte lade standere at komme online igen. De fleste lade standere kommer dog online indenfor få minutter.

Opdateringen påvirker IKKE igangværende opladninger.
Mar 20, 09:27 UTC
Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023
Zaptec-Chargers Maintenance / Zaptec ladestander planlagt opdatering
Resolved - This incident has been resolved.
Mar 17, 14:28 UTC
Update - We are continuing to investigate this issue.
Mar 17, 10:24 UTC
Investigating - Only for Monta users using Zaptec-chargers:

Scheduled maintenance at Zaptec is currently in progress. Clients may experience connectivity issues during this period.

Zaptec will provide updates directly on their statuspage:

https://zaptec.statuspage.io/

Dansk:

Kun for Monta kunder med Zaptec ladestandere:

En mindre planlagt deployering hos Zaptec start inden for den næste halve time og løber i cirka en time. I den periode kan kunder opleve midlertidige forbindelses problemer.

Zaptec har yderligere informationer på deres status side:

https://zaptec.statuspage.io/
Mar 17, 08:46 UTC
Zaptec Opladninger Fejler/Forsinkede - Zaptec Charges Failing/Delayed
Resolved - This incident has been resolved.
Mar 17, 08:08 UTC
Update - We are continuing to monitor for any further issues.
Mar 16, 09:35 UTC
Monitoring - Dansk:

Vi oplever en stigning i mislykkede opladninger på Zaptec-opladere og har eskaleret dette problem til Zaptec-teamet. Vi bliver ved med at overvåge vores system og hjælper Zaptec med at forsøge at finde en løsning så hurtigt som muligt.

Se venligst Zaptec-statussiden for mere information:

https://zaptec.statuspage.io/

English:

We are experiencing an increase in failed charges on Zaptec chargers, and have escalated this issue to the Zaptec team. We keep monitoring our system and assist Zaptec in trying to find a solution as soon as possible.

Please refer to the Zaptec status page for more information:

https://zaptec.statuspage.io/
Mar 16, 09:25 UTC
Update - We are continuing to investigate this issue.
Mar 15, 17:19 UTC
Investigating - Dansk:

Vi ser en høj mængde (omtrent 30 %) af mislykkede opladninger på Zaptec-opladere på grund af manglende/forsinket information fra Zaptec-servere. Vi undersøger dette problem i tæt samarbejde med Zaptec

English:

We are seeing a high amount (roughly 30%) of failed charges on Zaptec chargers due to missing/delayed information from Zaptec servers. We are investigating this issue in close collaboration with Zaptec
Mar 15, 15:02 UTC
Mar 16, 2023
Easee-Chargers Maintenance / Easee ladestander planlagt opdatering
Resolved - The deployment at Easee was successful.

Dansk:
Deployeringen hos Easee er gennemført.
Mar 16, 12:28 UTC
Investigating - Only for Monta users using Easee-chargers:

Scheduled maintenance at Easee will start at 10:00 CET. Clients may experience connectivity issues during this period.

Easee will provide updates directly on their statuspage:

https://easee.statuspage.io/

Dansk:

Kun for Monta kunder med Easee ladestandere:

En mindre planlagt deployering hos Easee start kl. 10:00 og løber i cirka en time. I den periode kan kunder opleve midlertidige forbindelses problemer.

Easee har yderligere informationer på deres status side:

https://easee.statuspage.io/
Mar 16, 08:28 UTC
Mar 15, 2023
Support System downtime
Resolved - This incident has been resolved.
Mar 15, 08:25 UTC
Investigating - Our customer service messaging and emailing tool Intercom is currently experiencing a downtime.

This means that we are unable to reply to customer queries via chat & email at the moment.

Intercom is working on a fix, which can be followed here: https://www.intercomstatus.com/incidents/n43qp3qs3qyt

We are hoping for a quick solution and are sorry for the inconvenience and will get back to you as soon as the system is up and running again.

Thank you for understanding.
Mar 14, 09:44 UTC
Mar 14, 2023
Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.

Mar 9, 2023

No incidents reported.

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