Investigating - Due to sickness in the team, we are unfortunately without any human support on the following two timeslots this week:
Tuesday 4:00:7:00am Wednesday 4:00-7:00am
All times are in Central European Time.
Our AI ChatGPT bot will be available for all first-line assistance, and if unable to assist, will send the ticket to be picked up when our day shift team starts at 7:00am.
We are very sorry for the unforeseen inconvenience and thank you for understanding.
Mar 18, 2024 - 16:43 UTC
Stay up-to-date with real-time information on Monta's system performance. Here you will find live and historical data on system performance. If our services experience any interruption, a note will be posted here with more details.
App
?
Operational
90 days ago
100.0
% uptime
Today
API
?
Operational
90 days ago
100.0
% uptime
Today
OCPP
Operational
90 days ago
100.0
% uptime
Today
Charge point integrations
Operational
90 days ago
100.0
% uptime
Today
Easee
Operational
90 days ago
100.0
% uptime
Today
Zaptec
Operational
90 days ago
100.0
% uptime
Today
Wallbox
Operational
90 days ago
100.0
% uptime
Today
Charge Amps
Operational
90 days ago
100.0
% uptime
Today
ABB
Operational
90 days ago
100.0
% uptime
Today
Roaming
?
Operational
90 days ago
96.63
% uptime
Today
Spirii
Operational
90 days ago
93.26
% uptime
Today
Other Roaming Providers
Operational
90 days ago
100.0
% uptime
Today
Smart charge
Operational
90 days ago
100.0
% uptime
Today
Monta Web Portal
Operational
90 days ago
100.0
% uptime
Today
Partner API
Operational
90 days ago
100.0
% uptime
Today
Car Integrations
Operational
90 days ago
100.0
% uptime
Today
Third Parties
Operational
Zaptec OCPP
Operational
Zaptec Charger backend
Operational
Zaptec API
Operational
Easee Easee Cloud & API
Operational
Easee OCPP
Operational
Wallet
Operational
90 days ago
100.0
% uptime
Today
Customer Service
Degraded Performance
90 days ago
99.8
% uptime
Today
Charging
Operational
90 days ago
99.96
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
We no longer see reports on this and the data has stabilised. For reference, the issue seem to have lasted from approximately Tue Mar 12 2024 16:51:25 -> Tue Mar 12 2024 17:48:02
We apologise for the inconvenience it may have caused.
Mar 12, 17:02 UTC
Monitoring -
We briefly saw an issue where Users were not able to access Charge Points in Monta Charge. Our developers have released a fix that should be live since a few minutes ago, and we are monitoring the situation.
Resolved -
Incident has been resolved. Webhooks queue is empty. Team is working on a permanent solution to this problem.
Mar 12, 07:59 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 12, 07:32 UTC
Update -
Issue identified. Webhooks are getting processed. We will delete all events of type charge-points and event type 'updated' to speed up recovery.
Mar 12, 07:32 UTC
Investigating -
This night we have seen a lot of webhook events in pending state. Team is investigating.
Mar 12, 07:11 UTC
Resolved -
This issue has been resolved. Pending webhooks have been processed and webhooks are operational again.
Mar 11, 15:24 UTC
Update -
We have deployed a fix which picked up on pending events and starts sending them (oldest first). It's running quite slow, we are optimizing the system in parallel.
Mar 11, 12:33 UTC
Update -
A fix will go-live today. This should send all pending events and avoid this issue in future.
Mar 11, 08:39 UTC
Identified -
Team has identified the issue and is working on a fix to improve the situation.
Mar 8, 17:45 UTC
Investigating -
We have seen a lot of events not being delivered via Webhooks. Team is on it.
Mar 8, 08:37 UTC