Zaptec chargers disconnected and failed charges

Incident Report for Monta

Resolved

This incident has been resolved.
Posted Feb 05, 2025 - 10:36 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 05, 2025 - 09:29 UTC

Identified

We have identified a number of Zaptec chargers performing failed charges at the moment.

We have escalated to Zaptec and will update here on statuspage as soon as we have updates.

If you are unable to charge via Monta, trying via Zaptec App for the time being.

No need to escalate to our Support-team, all updates will be posted immediately here.

Thank you for your patience.
Posted Feb 05, 2025 - 07:26 UTC
This incident affected: Charge point integrations (Zaptec).