Wallet Migration - Balances might show up incorrectly in the app & portal

Incident Report for Monta

Resolved

This incident has been resolved.

Posted Sep 15, 2022 - 16:01 UTC

Update

While balances are calculated, withdrawals from wallets are disabled.

Posted Sep 15, 2022 - 12:09 UTC

Monitoring

During the migration of our wallet system, you might see incorrect values for your balance.

The actual balance is not affected by this.

We will update the status once the sync of transactions/balance has been completed.

Posted Sep 15, 2022 - 09:46 UTC

This incident affected: Monta Charge - App and Monta Hub - Web Portal.