Charge Point Status Reporting Issue

Incident Report for Monta

Resolved

This incident has been resolved.
Posted Jan 10, 2025 - 12:42 UTC

Update

We are continuing to investigate this issue.
Posted Jan 10, 2025 - 09:26 UTC

Update

We are continuing to investigate this issue.
Posted Jan 10, 2025 - 09:26 UTC

Investigating

We are currently investigating an issue on the Hubject platform that is causing charge points to display incorrect statuses in some cases. While this may impact how charge point availability is shown, customers can still charge without interruptions.

Monta as CPO: Some roaming-enabled charge points connected to Monta may show incorrect statuses (e.g., "available" or "busy") in external EMP apps like DCS, EnBW, or ChargePoint.

Monta as EMP: Charge points received from external CPOs (e.g., EnBW, ChargePoint, Clever) might also display incorrect statuses in the Monta app.

This issue originates from the Hubject platform and not Monta's systems. We are actively working with our partners to address and resolve the problem as quickly as possible.

Thank you for your patience as we work on a solution!
Posted Jan 10, 2025 - 08:31 UTC
This incident affected: Roaming (Spirii, Other Roaming Providers) and Charging.