Charges not working due to increased latency

Incident Report for Monta

Resolved

Everything is back to normal.

Posted Feb 08, 2024 - 13:33 UTC

Update

We are seeing more and more cases of starting and stopping charges not going through. We are working on a solution.

In the meantime, please try charging via other sources or try again later. We will update here on this page as soon as we have news or a fix deployes.

Thank you for your patience and sorry for the inconvenience!

Posted Feb 08, 2024 - 11:30 UTC

Identified

We are currently seeing increased latency against part of our application, especially creating/updating charges. The team is currently working on fixing the issue.

Posted Feb 08, 2024 - 11:18 UTC

This incident affected: Monta Charge - App, Monta Hub - Web Portal, Internal APIs, and Charging.