Issue with Payment Capture

Incident Report for Monta

Resolved

This incident has been resolved.

Posted Mar 26, 2025 - 10:13 UTC

Monitoring

We have applied a fix and are now monitoring the situation closely to ensure stability.

Initial results indicate that transactions are processing correctly again.

Posted Mar 26, 2025 - 10:00 UTC

Update

We are continuing to investigate this issue.

Posted Mar 26, 2025 - 09:47 UTC

Investigating

We are currently investigating an issue affecting some payment capture attempts. As a result, certain transactions may fail or appear as pending without being fully processed. Our team is working to identify the root cause and implement a fix.

Posted Mar 26, 2025 - 09:45 UTC

This incident affected: Monta Charge - App.