Charge Point communication down

Incident Report for Monta

Resolved

This incident has been resolved and we are still closely monitoring.

Thanks for your patience.

Best,

Team Monta

Posted Oct 30, 2024 - 11:03 UTC

Monitoring

We have implemented a fix and monitoring the situation closely.

Posted Oct 30, 2024 - 08:55 UTC

Update

We have identified the issue and are working on a fix.

Posted Oct 30, 2024 - 08:43 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 30, 2024 - 08:43 UTC

Investigating

Currently we are experiencing a larger than usual amount of traffic on our OCPP network.

This has led to instability for some users and their ability to start a charge.

Private users may be able to start a charge session with a 3rd party application or via RFID.

We are actively working on the situation. There is no need to contact our support-team.

Thanks and sorry for the inconvenience.

Regards,

Monta Support Team

Posted Oct 30, 2024 - 08:33 UTC

This incident affected: OCPP.