If the problem persists, we recommend reaching out to Autel support directly for further assistance: Autel Support - https://autelenergy.eu/pages/contact-us.
Posted Apr 02, 2025 - 14:54 UTC
Monitoring
It appears that there is an indication that, following the instructions here, the charge point can be reconnected: Please refer to Step 7 of our Autel Installation Guide to ensure that the backend of your charger reconnects to Monta. You can find the guide here: Autel Installation Guide - https://monta.com/en/help-center/autel-installation-guide/.
Posted Mar 31, 2025 - 19:36 UTC
Investigating
We are aware that Autel is currently experiencing intermittent disconnections on their end. While our platform remains fully operational and stable, these disruptions originate from Autel’s services and may temporarily impact connectivity for users relying on their systems.
If you are affected, we recommend restarting your device by cutting power and turning it back on to force a reconnection.