Charges in the UK are failing

Incident Report for Monta

Resolved

This incident has been resolved.

Posted Apr 22, 2024 - 08:11 UTC

Monitoring

We have implemented a fix and are now monitoring the systems.

Posted Apr 19, 2024 - 10:24 UTC

Identified

We have identified that the issue is directly related to the randomized delay, which is a part of the Smart Charging regulations in the United Kingdom.
We are currently working on a fix.

Posted Apr 19, 2024 - 08:46 UTC

Update

We are observing a reduction in failed charges. We're working diligently to ensure continued stability and performance.

Posted Apr 18, 2024 - 11:22 UTC

Investigating

We are seeing an increased rate of failed charges on Rolec chargers.

We are currently investigating the issue.

Posted Apr 18, 2024 - 09:19 UTC

This incident affected: Monta Charge - App and Charging.