Customer Support - Emails not delivered
Incident Report for Monta
Issue has been resolved.
Posted Sep 13, 2023 - 13:39 UTC
We have identified that as of recently (dating back to at least yesterday, Tuesday 12th) that our emails sent to customers contacting our support-team are not being delivered.

We have escalated this issue to our email system provider Zendesk and awaiting reply and a resolution.

As a workaround, please login to and review the statuses of your support tickets.

Live chat in our app remains unaffected.

Thank you for your patience and understanding while we diligently chase for a solution.

Best regards,

Head of Customer Support
Posted Sep 13, 2023 - 12:25 UTC
This incident affected: Customer Service.