Slow queue processing and response times

Incident Report for Monta

Resolved

This incident has been resolved.

Posted Nov 07, 2023 - 05:22 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 06, 2023 - 20:21 UTC

Investigating

We are currently seeing excessive load on our systems, causing slower response times and slow processing of queues. We are working on identifying and fixing the issue.

Posted Nov 06, 2023 - 14:30 UTC

This incident affected: Monta Charge - App, Monta Hub - Web Portal, and Internal APIs.