Support Chat not accessible for Android Users

Incident Report for Monta

Resolved

The incident seems to have settled after the fix, and we consider it resolved.
Posted Nov 21, 2023 - 17:00 UTC

Monitoring

We managed to find the root of the issue, and we have included it in the latest App version 2.28.2.
We are Monitoring the fix.
Posted Nov 20, 2023 - 12:22 UTC

Identified

We have identified an issue that affects Android Users when they attempt to access the Support Charge in the app.
We are working on a fix.

In the meanwhile, please create a ticket on support.monta.com
Posted Nov 17, 2023 - 13:41 UTC
This incident affected: Customer Service.