ABB Terra AC Wallbox: Native Schedule - Charging Sequence Issue
Incident Report for Monta
Identified
ABB, model: Terra AC Wallbox is experiencing an issue with starting of planned charges immediately.

Problem & correct sequence:
The issue happens when you setup the manual charge in the incorrect order/sequence.

The correct sequence: Insert the charging cable in your vehicle, afterwards swipe the planned charge in the Monta app, which will result in the charge to start when planned/appropriate.

Note: Native Scheduling is responsible for saving the charging data, locally in the memory of the charge point.

Danish / Dansk:

ABB, model: Terra AC Wallbox oplever problemer med planlagte opladninger som starter med det samme.

Problem & korrekt sekvens:
Fejlen opstår når man manuelt sætter opladningen over, i den forkerte rækkefølge/sekvens.

Den korrekte sekvens er følgende: Sæt først stikket i bilen og derefter stryg den planlagte opladning over, derefter vil opladningen starte på det korrekte tidspunkt.

Note: Native Scheduling sørger for at gemme opladningens data, lokalt på ladestanderens memory/hukommelse.
Posted Nov 23, 2022 - 13:28 UTC
This incident affects: Charge point integrations (ABB).